Third-party fees

Fees charged by third-party payment processors and affiliated foundations.
Third-party fees primarily include payment processing fees and other administration fees.
When a donation is made through Giveabl, by default third-party fees are deducted from the donation amount. This is done to ensure a consistent billing experience for donors.
Third-party fees example
$200 donation = $2 platform fee (at 1%)
  • Donor is billed: $202
  • Giveabl receives: $2
  • Third-party fees:
    • Payment processor receives: $3.80
  • Recipient receives: $196.20

Types of third-party fees

Payment processing fees

Payment processing fees are paid to the payment gateway Giveabl uses to process payments. We partner with Stripe to facilitate credit card payments via Giveabl.
Stripe is a payments platform that has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Giveabl relies on Stripe to process donations efficiently and securely.
Stripe charges fees for payments processed through their platform, typically 2.9% + $0.30 per payment.

Covering the cost of third-party fees

You can choose to cover the cost of payment processing and admin fees by setting cover_fees to true when creating a donation.
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"recipient_id": "team_XkamfTW72dZtWGX6R9qMzphX",
"amount": 1000,
"cover_fees": true
If you opt-in to cover the cost of payment processing fees, the total amount you will pay may vary from donation to donation. This occurs for a variety of reasons, but ultimately occurs due to these fees being outside of Giveabl's control.
Typically, credit card purchases are billed as combination of fixed-fee and percentage fee, however other fees can be applied by payment gateways, including cross-border fees and currency conversion fees.

How do we calculate third-party fees?

Third-party fees are often variable and outside of Giveabl's control.
To understand how we calculate the payment processing fee, visit Stripe's documentation (Please note that Stripe's calculation does not take into account currency conversions and cross-border fees.).
You can also view Stripe's pricing here to see their credit card processing rates:
Because of this variability, we decided that it makes the most sense to provide a consistent billing experience for donors by excluding the payment processing fee by default, and only applying Giveabl's platform fee to the donation amount.
For more information about our pricing and billing philosophy, please read the blog Figuring out Giveabl's Pricing Model.